Basingstoke, 10 February 2021 – Tech Data has achieved the coveted Cisco Customer Experience Specialisation in the UK, having demonstrated its ability to support partners in delivering positive business outcomes for customers.
The accomplishment is a further demonstration of Tech Data’s deep technical expertise in Cisco technologies and its ability to fully support partners across the full lifecycle of solutions delivery, from initial consultancy through to implementation and the provision of managed services.
Tony Nevill, Director – Cisco, at Tech Data, UK and Ireland, said: “The achievement of Cisco Customer Experience Specialisation further underlines Tech Data’s credentials as a trusted advisor and partner of choice for Cisco resellers in the UK. We see customer experience as a competitive differentiator and critical to our success. This accreditation highlights the depth of our services capability and skills, and our total commitment to meeting the needs of Cisco partners in the UK.”
A number of technical accreditations must be achieved to attain the Customer Experience Specialisation. Tech Data was also required to demonstrate its capability to support the entire solutions lifecycle on Cisco technologies and to help reseller partners achieve positive business outcomes for their end-user customers.
Providing an exceptional experience for partners is one of the many ways in which Tech Data actively supports Cisco resellers. As well as skills development, it continues to invest in providing additional value and automation tools for partners. It offers a wealth of enablement, specialist skills, and business development support through its Momentum programme, and gives them access to tools such as Cisco 1Source, its recently-launched self-service portal that enables Cisco partners to generate certified customer quotations in real time.
In addition, Tech Data provides pre-shipment configuration and testing on Cisco UCS data centre and networking systems at its UK configuration centre – the only UK location to hold a Cisco Level 6 Accreditation.
Picture: Tony Nevill, Tech Data.
