Leading comms provider expresses its hope that the Strategic Review of Digital Communications will see regulator taking a harder line on ensuring that higher standards of service delivery are met
Telford, 24 March 2016 – Entanet, the leading wholesale communications provider, has welcomed the measures taken by Ofcom in the recent draft Strategic Review of Digital Communications that will compel BT to open up its dark fibre network to competitors, fix faults faster, reduce average install times and lower wholesale prices on leased lines.
In the article, Neil Watson, Head of Service at Entanet, applauds the stance being taken by the regulator and welcomes the tougher service standards being set for Openreach on the provisioning and service levels delivered on leased lines.
“This is a step in the right direction”, he states. “We understand the complexity of delivering services but ultimately we – and our customers – experience issues and delays on a daily basis. The service levels delivered and delays caused by Openreach (regardless of third-party factors) can be difficult – if not impossible – to justify or explain.”
Entanet is hopeful that this signals a shift in approach and that Ofcom will now take a tougher line on standards. “Ideally, this should be the starting point. We’d hope to see the targets set by Ofcom improve even more over time, to a point where comms providers and customers alike can rely on Openreach to deliver a level of service that will enable businesses to plan their communications strategies with much more certainty.”
Watson does, however, express reservations over Ofcom’s directive that prices should be lower for leased lines. “Is this really going to help BT deliver the necessary service and infrastructure improvements?” he asks, pointing out that customers are likely to go for the cheapest option, putting pressure on comms providers and that this could actually result in reduced competition and choice.
On BT being compelled to open up its dark fibre network, Watson’s view is stark. “While we understand that BT will want to protect its very expensive assets, we have no sympathy given that BT has made it nigh on impossible for others to build their own networks.”
To read the full article, go to https://www.enta.net/opinion/
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Entanet is a leading wholesale voice and data communications provider and operates via a network of wholesale and resale channel partners. It was founded in 1996 and employs over 80 staff at its offices in Telford, Shropshire.
In February 2014, mid-market equity investor Mobeus Equity Partners made an initial £6 million investment to support a £14 million management buyout.
Entanet offers an extensive portfolio of connectivity services, including wholesale and packaged broadband, leased lines, EFM, IP VPNs, hosting and co-location, VoIP and traditional telecoms. The company operates its own fully-resilient nationwide next generation network which enables it and its partners to provide up to 10Gbps capacity to customers right across the UK. In addition, it has further connectivity into Amsterdam and Frankfurt and over 900 peering relationships across Europe.
The quality of Entanet’s services and its commitment to partners has been widely recognised. The company was recently named ‘Wholesale Provider of the Year (Large)’ in the 2015 Comms Business Awards and received the 2015 ISPA award for ‘Best SME Business Broadband’ and CRN Sales and Marketing Award for ‘Best Vendor Account Management Team’. The company has also been listed on a number of occasions in the Sunday Times Tech Track 100, Deloitte Technology Fast 500 EMEA and other listings of fast-growing, privately-held UK companies.
For more information contact:
Darren Farnden, Head of Marketing
Entanet International Ltd
Tel: 0333 101 0000